Terms & Conditions

Please read the following important terms and conditions before you purchase anything on our site.

In this contract:

• Laila Faisal Studio has its registered office at KH NO. 141, NO. 1000 OPP PILLAR 188, M.G. ROAD, ARJANGARH METRO STATION, SOUTH DELHI, South Delhi, Delhi, 110047.
• References to 'You' or 'Your' mean the person using our site to shop for goods from us. If you're under 16, you must obtain permission from your parents or guardian before you register on or buy anything from our site. We reserve the right to accept orders only from individuals over 18 years of age.

Introduction

1.1 During this contract, references to 'We', 'Us' or 'Our' represent Laila Faisal Studio and the extended team.

1.2 If you choose to buy goods from our site, you are agreeing to be legally bound by this contract.

1.3 You may only buy goods from our site for non-business purposes.

1.4 This contract is only available in English. No other languages will apply to this contract.

Ordering Goods from Us / Placing Your Orders at Laila Faisal Studio

2.1 Below, we explain how a legally binding contract between you and us is formed.

2.2 You will need to register on the site by providing information about yourself that is accurate, up to date, and complete. The password you provide should be kept secure, and you are advised to notify us if there is any breach of security or unauthorised use of your account.

2.3 You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your bag aren't reserved; they are only saved for later reference and can be purchased by another customer. Kindly read and check your order carefully before submitting it to us.

2.3.1 Once you place your order at the end of the web checkout process (i.e., when you click on "Pay"), we'll acknowledge it with an email. This acknowledgement, however, doesn't mean that your order has been accepted by us.

2.3.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:

1. We cannot authorise your payment;
2. We aren't allowed to sell the products to you;
3. You're not allowed to shop for the products from us;
4. You have ordered too many goods;
5. There has been an error in the pricing or description of the products; or
6. The goods are unavailable.

2.3.3 Your order will be accepted only after we send you a Confirmation Email. At this point:

(a) A legally binding contract will be put into place between you and us.

(b) We'll dispatch the products to you or inform you of the estimated dispatch date.

(c) All orders placed are made to order. Each piece is crafted exclusively against confirmed orders.

(d) Once an order is received and processed, it cannot be cancelled under any circumstances.

(e) As all products are made to order, we do not offer refunds or returns for any orders.

(f) Before confirming their purchase, customers are requested to carefully review their order details, including measurements, design specifications, and any customisation requests.

(g) By placing a confirmed order, the client agrees not to initiate or request any chargeback or refund without first emailing us, explicitly sharing the concern, discussing the details, and giving us reasonable time to respond or provide an update, considering the made-to-order nature of the products. All confirmed orders are final, and due to the custom-made nature of the products, they are non-refundable and non-reversible.

(h) Any violation of this policy will be subject to legal action, and the company reserves the right to recover any associated costs.

(i) Clients are encouraged to review their orders carefully before confirmation to avoid any disputes.

Delivery

3.1 Once you have placed an order, it cannot be cancelled at any stage. The contract is completed upon receipt of the order.

3.2 We'll deliver your purchases using the delivery method that you select during the checkout process.

3.3 The estimated delivery date for the products is provided in the Confirmation Email (see clause 2.3.3). This date is an estimate only, and we don't guarantee delivery on that date.

3.4 We require that each of our deliveries be signed for by an individual at the delivery address. You, as the receiving party, agree that delivery shall take place when the goods are signed for at the delivery address provided. The signature of the person at the destination is conclusive evidence that the goods have been delivered to you at that address.

3.5 If there is no one available to receive the delivery, please contact us using the contact details at the top of this page to arrange an alternative delivery date and option, unless you and we agree otherwise. In such cases, we may:

3.5.1 Let you know;

3.5.2 Cancel your order; and

3.5.3 Offer you a refund.

3.6 We may deliver your goods in instalments.

Payment

4.1 We accept the following payment methods: Visa, MasterCard, Visa Debit, American Express, Maestro, Shop Pay, Apple Pay, and Google Pay. We don't accept any other method of payment.

4.2 We'll do all that we reasonably can to make sure that every piece of information you provide when paying for the products is secure by using an encrypted payment mechanism. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

4.3 Your credit card or debit card will only be charged when your order has been accepted and you have been sent the confirmation email.

4.4 The price of the products is displayed in the currency shown at checkout. You are responsible for any charges that your payment card provider may apply for making payment in that currency.

4.5 The price of the goods does not include delivery charges, which will be shown separately at checkout and in the Confirmation Email.

4.6 If the shipping address for your goods is in the UK, the price of the goods includes all taxes.

4.7 If the shipping address for your goods is outside the UK, the price of the goods does not include sales taxes, import duties, or other levies, and you will be responsible for paying these where applicable. In some cases, payment of these charges may also be necessary to release your goods from customs. We are currently not shipping outside the UK.

4.8 No two offers, discounts, or promotions of any kind or nature can be combined or used together.

Nature of the Goods

5.1 While we attempt to ensure that the weights, sizes, and measurements provided on the website are accurate, there may be small differences between the weights, sizes, and measurements of products shown on the website and those of the actual goods we supply.

5.2 While we attempt to ensure that the colours of our goods are displayed accurately on the website, the actual colours you see on your computer may vary depending on the monitor you use.

5.3 A large section of our inventory includes garments that are hand-finished or hand-embroidered. By their nature, these garments may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault. Garments that are hand-embroidered, hand-finished, or incorporate fabrics such as chiffon and georgette are, by their nature, vulnerable to pulls and rips and are not designed for rough handling.

5.4 The packaging of goods may differ from that shown on the site.

Made-to-Measure and Altered Garments

6.1 We produce made-to-measure garments and make alterations to ready-made garments according to the specifications you provide when placing your order. If you wish to change your specifications after we confirm your order, you must contact us at online@estiecouture.com within 48 hours of placing the order. We may charge an additional fee for accommodating the changes.

Returns or Exchanges

7.1 This clause sets out the circumstances in which we'll accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer must notify us within 7 days from the date of delivery.

7.2 If the goods are faulty when they are delivered, you may return them to us. If you return the products to us, we'll, at our option, repair or replace the products or provide you with a refund of the purchase price and the delivery cost.

7.3 To return faulty goods, you must contact us at online@estiecouture.com to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the return process. You will be responsible for the costs of delivering the goods back to us.

7.4 If we repair or replace the products, we'll deliver the repaired or replaced goods to you at no additional delivery cost, to the delivery address you specified at the time of your purchase.

7.5 If we offer a refund, we'll pay it to the account you used to purchase the products, subject to the outfit being unused and unworn, with all the tags intact at the time of return.

End of the Contract

Should this contract be ended, it will not affect our right to receive any money you owe us under the said contract.

Limit on Our Responsibility to You

9.1 Apart from any liability that we cannot exclude by law (such as liability for death or personal injury), we aren't legally responsible for:

9.1.1 Losses that:

(a) Weren't foreseeable to us when the contract was formed; or

(b) Weren't caused by any breach on our part;

9.1.2 Business losses.

9.2 Apart from any liability that we cannot limit by law (such as liability for death or personal injury), our total liability to you in relation to your purchase will be limited to the amount you paid us for the products and delivery.

Content

"Content" encompasses any graphics, photographs, including all image rights, sounds, music, video, audio, or text on this site. We attempt to ensure that the information on this site is accurate and complete, but we don't promise that our content is accurate or error-free. We cannot guarantee that our content or the server that makes it available is free of viruses or other harmful components. We always recommend that each web user ensures they have antivirus software installed. Your use of the site and its content grants you no rights in relation to any intellectual property rights concerning the content. All such content, including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this site, is protected by national property and other laws and international treaty provisions. Any reproduction or redistribution of the content is prohibited and may result in civil and criminal penalties.

Third-Party Rights

No party other than a party to this contract has any right to enforce any term of the said contract.

Our Right to Amend Terms

We reserve the right to alter these terms at any time, and we encourage you to revisit these terms periodically to ensure that you are fully aware of them at all times. Any changes are effective immediately upon being posted on the website. Your continued use of the website constitutes your agreement to all such terms. We may terminate any of the rights granted by these terms, with or without prior notice. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

Discounts & Promotions

Discounts differ for individual products and may be considered for final invoicing, regardless of the material used for promotional purposes.

We are unable to provide price adjustments on items originally purchased during a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a reduced sale price, no price adjustments will be offered if the item is further marked down or marked up.

Promotion codes are non-transferable, and there's no cash alternative. Furthermore, they can't be used in conjunction with any other promotion code or offer and must be redeemed by the published date, if provided.

Indemnity & Circumstances Beyond Control

We will not be liable or responsible for any failure to perform, or delay in performing, any of our obligations under a contract that is caused by events outside our reasonable control. A force majeure event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following: strikes, lock-outs, or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; impossibility of the use of public or private telecommunications networks; acts, decrees, legislation, regulations, or restrictions of any government; and pandemics or epidemics. Our performance under any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the force majeure event.

Made to Order

All products on the Laila Faisal Studio website are made to order.

The company reserves the right to amend, modify, or add to any of its policies at its sole discretion without prior notice. Any changes to the policies will become effective immediately upon being posted on the website. Customers are encouraged to regularly review the policies to stay informed of any updates or modifications.

Acceptance of Terms

By placing an order, the customer acknowledges and agrees to these terms and conditions.